£20-30k dep on exp
Waltham Abbey, Essex
Job Controller/Dispatcher Job Title: Job dispatcher Location: Waltham Abbey, Essex Salary: £18,000.00 - £26,000.00 Per Annum Hours: 40 hours - Monday to Friday 08:30 to 17:30 Annual Leave: 28 days Annual Leave (including Bank Holidays) Love Organising and Juggling Balls? This role is all about making sure that people are in the right place at the right time, that they are always busy and not sat twiddling their thumbs waiting for the next job to be sent to them. You must be good with people, making sure that the clients are looked after and that the workforce are working to maximum capacity. Our Client is a construction related contractor based in the Waltham Abbey area servicing the South of England. Due to company expansion & development, they currently have vacancies for a job dispatcher. They are therefore seeking a motivated, practical person to join their friendly, highly professional telephone control team.
Job dispatcher requirements
• Answering high volume inbound calls and assisting customers with specific enquiries and job bookings.
• Manage a fleet of engineers.
• Send updates to customers.
• Provide a high level of personalised customer service.
• Liaise with engineers and allocate jobs.
• Dealing with all customer queries.
• Out of ours calls one week per month (Additional bonus)
• job dispatcher.
• Excellent communication skills.
• Previous management experience in job dispatcher.
• Previous experience within customer service, inbound/outbound calls and job dispatching/ booking.
• An ability to deal professionally, calmly and tactfully with customers and maintain strict confidentiality at all times.
• Good working knowledge of Microsoft Office applications.
• Ability to multi-task and work on your own initiative in a busy environment.
• Previous experience in a construction environment.
• Job allocating and job dispatcher.
Take calls one week in five (£150.00 Bonus) This is a really great role for someone - we don't expect experience in everything so training will be provided for the right candidate.
If this sounds like you then please let me know! For more information contact Heather: firstname.lastname@example.org 845 461